Lone Star Card Not Working? Get Your Texas HHSC Update and Put Money Back in Your Pocket – May 2026

If you are waiting for your Lone Star Card deposit in Texas today, here is the official status. The Texas Health and Human Services Commission (HHSC) administers benefits for families in need, including food and energy assistance. Here’s a guide to help Texas families navigate available electricity assistance programs and take control of their energy costs.

What Happened to LITE-UP Texas?

LITE-UP Texas was a critical program designed to provide low-income households with a discount on their electricity bills. However, the program ended in 2016 due to funding depletion. Without state-sponsored discounts, Texans can now turn to alternative assistance programs to manage energy costs effectively.

Currently Active Electricity Assistance Programs in Texas

1. Comprehensive Energy Assistance Program (CEAP)

CEAP is your primary option for energy assistance. Administered by the Texas Department of Housing and Community Affairs (TDHCA), it offers support in all 254 Texas counties.

What it provides:

• Direct payments to electricity, natural gas, and propane bills.
• Crisis assistance for disconnection emergencies.
• Repairs or replacements for heating and cooling systems.
• Energy education and financial counseling.

Eligibility: To qualify, household income must be at or below 150% of the Federal Poverty Level.

How to apply:

1. Call 2-1-1 or (877) 399-8939 for your local agency.
2. Gather required documents: utility bill, income proof, and ID.
3. Submit your application early as funds are limited.

2. Low Income Home Energy Assistance Program (LIHEAP)

Texas utilizes LIHEAP funding to support energy assistance through CEAP. When you apply for CEAP, you automatically access LIHEAP benefits.

Contact: For more information, reach out to 1-866-674-6327 or visit energyhelp.us.

3. Weatherization Assistance Program (WAP)

WAP provides free energy-efficient home upgrades to help reduce long-term energy costs.

Eligible improvements include:

• Home energy audits.
• Insulation and sealing.
• Heating and cooling system repairs.

How to apply: Contact your local agency through 2-1-1 or visit the TDHCA WAP webpage.

4. Provider Hardship Programs

Several Texas electricity providers offer their assistance programs, including:

• TXU Energy Aid for bill payment issues.
• Deferred payment plans available for qualifying customers.
• Flexible payment options tailored to individual situations.

5. PUCT Consumer Protections

The Public Utility Commission of Texas (PUCT) offers vital consumer protections:

• Protections for customers with medical conditions against disconnections.
• Waivers for households facing domestic violence.
• Moratoriums on disconnections during extreme weather.

Tips to Lower Your Electricity Bill in Texas

1. Shop for better rates: Take advantage of Texas’s competitive electricity market.
2. Switch to fixed-rate plans: This helps to stabilize costs, especially during peak summer months.
3. Use smart thermostats: Save between 10-23% on cooling.
4. Seal air leaks: Combat waste effectively with caulking and weather stripping.
5. Request a free energy audit: Many utilities offer this service to assist you.

Next Steps for Texas Families

To get started on securing your energy assistance, call 2-1-1 today to find local resources. Gather your documents and act quickly to ensure you don’t miss out on available benefits to help reduce your energy burden.

FAQ

What if I experience issues with Your Texas Benefits login?
To resolve any issues, visit the Your Texas Benefits website for support or call their helpline for assistance.

How can I check my Lone Star Card balance?
You can easily check your balance by calling the customer service number on the back of your Lone Star Card or by using the online portal.

Navigating Texas’s benefits system might seem daunting, but with the right tools and information, Texas families can access the support they need.